SMS Terms & Conditions

Pet-Trax SMS Notification Service

Service Description

Pet-Trax offers SMS notifications to alert pet owners when their pet's QR code has been scanned by someone who has found their lost pet. This service helps reunite pets with their families quickly and efficiently.

How to Opt-In

To receive SMS notifications from Pet-Trax:

  1. Create an account at pet-trax.com/register
  2. Provide a valid phone number during registration or in your account settings
  3. Check the box that states: "By checking this box, you agree to receive SMS notifications from Pet-Trax. Message frequency varies. Msg & data rates may apply. Reply STOP to opt-out."
  4. Your opt-in will be recorded with a timestamp for compliance purposes

Types of Messages You'll Receive

Once opted in, you may receive the following types of SMS messages:

  • Pet Found Alerts: When someone scans your pet's QR code
  • Message Notifications: When someone leaves a message about your pet
  • Location Updates: When someone shares their location while reporting your pet

Message Frequency

Message frequency varies based on activity. You will only receive SMS notifications when:

  • Your pet's QR code is scanned by someone
  • Someone submits a message about your pet
  • Location information is shared about your pet

We limit notifications to prevent spam - you won't receive multiple messages for the same event within a 10-minute window.

Sample Messages

Examples of SMS notifications you might receive:
  • "Your pet Loki's QR code has been scanned. No message left."
  • "Your pet Loki received a new message. Check your dashboard for details."
  • "Your pet Loki received a new message. Location shared: https://maps.google.com/?q=40.123,-74.456 Check your dashboard for details."

How to Opt-Out

You can stop receiving SMS messages at any time by:

After opting out, you will receive a confirmation message, and no further messages will be sent unless you opt back in.

Data & Privacy

Your phone number and SMS preferences are stored securely and used only for the Pet-Trax notification service. We:

  • Do not share your phone number with third parties
  • Record opt-in timestamps for compliance purposes
  • Maintain your preferences even after you opt-out (for compliance records)
  • Allow you to opt back in at any time through your account settings

Costs & Rates

Message & data rates may apply. Pet-Trax does not charge for SMS notifications, but your mobile carrier may charge for text messages according to your plan. Check with your carrier for details about your messaging plan.

Supported Carriers

This service is available to users on all major U.S. carriers. If you experience issues receiving messages, please contact your carrier or our support team.

Technical Requirements

  • A valid U.S. or international phone number capable of receiving SMS
  • Phone number must be 10-15 digits in length
  • Must have an active Pet-Trax account

Contact Information

For questions about SMS notifications or to request support:

Compliance

This SMS service complies with:

  • Telephone Consumer Protection Act (TCPA)
  • CAN-SPAM Act requirements
  • Carrier guidelines and best practices
  • Twilio's Terms of Service and Acceptable Use Policy
Important Notice

By opting in to SMS notifications, you expressly consent to receive automated text messages from Pet-Trax at the phone number you provided. You understand that consent is not required to make a purchase, and you may opt out at any time.

Last updated: August 4, 2025